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Analysts Explore Future CRM @ Gartner Customer 360 Summit 2012 - EFYTimes (press release)

Analysts Explore Future CRM @ Gartner Customer 360 Summit 2012EFYTimes (press release)It is critical for customer service organizations to figure out how to harmonize customer service processes that sometimes happen with a human support agent, sometimes through self-service and sometimes by peer-to-peer community networks....

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Published By: Google/PeerSupport - Tuesday, 21 February

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